Customer feedback

Never in my wildest dreams. . .

“OMG thank you all so much for all your hard work. Never in my wildest dreams I could have imagined this would be the amount.
Thank thank thank all so much
Nga Mihi

Very Impressed

“Hi there,

Thank you for the update.  What a nice surprise that was, to see a much higher refund amount than originally estimated.  Very impressed with your service, you take such a huge hassle out of filing with IRD.

Have a lovely week!

Prompt and professional

“Good Morning, I just wanted to say thank you for your prompt and professional service.  I never dreamed I had overpaid that much tax in the last few years and if it was not for your company I would not have known.  You were prompt, always advised me at all times what was going on and even with the balance kept following up with Inland Revenue and kept me advised.  I also recommended you to my daughter who also got a small pay-out at the same time.  Once again thanks for your help and will definitely recommend your services and come back again.


Very impressed with great service

“Thanks so much for your great service, I am very impressed with the way you reply promptly to my emails and the speed at which you obtained the refund. I look forward to doing business with you next year.  As a customer I would like to say the fees you charge are fair any more would be an “ouch” moment.
Regards Carol”

Brilliant Service

“Thank you so much for this most brilliant service. My refunds couldn’t have come at a better time than now. I am hugely appreciative to you all for what you have done for me. Again I would like to say THANK YOU SO SO MUCH !!! Sheldon”

Much appreciated

“Thank you, much appreciated. Quite timely, I have to move house so this will come in handy for the shift and bond. Great work. I will be advocating to everyone I know to take up your services.



Wonderful staff

“Thank you again for the level of service I have received. I am beyond pleased with the wonderful staff of your company.

Your assistance up to this point is greatly appreciated.

Kind regards,


So impressed

“Hi Team,

I would like to express my thanks to all at Mytax for the way in which my tax return was handled. I was so impressed with the how quick the process was and, and wait there, the fact that I received my results the day after I put the application through.

Well done Mytax, I’m keeping you on.



Just at the right time

“Thank you so much for your lovely service, as I have so much to do, not having enough time to get these things done.  WELL DONE!!!

One big example was my son was out of work for 4 weeks and his 2014 tax refund came in at the right time to cover his 4 weeks of Oh Dear? – he he he.

Again thank you so much for your great service and keep up with the good work.

Kind Regards


Makes life so much easier

“I have checked my account and the money is there already.

Thank you so much for your great service. Your company makes life so much easier. Looking forward to continue to use your company in the future.



Loved the service

“Thank you so much.
Loved the service absolutely.
You have won over a new customer.
Regards, Gerhardus”


“Thank you! I am overwhelmed with gratitude that it came in a time my younger granddaughter’s 13th birthday (today) can be celebrated the way she wants it – Charlie’s Restaurant in Adelaide because her granddad’s name is Charles. That’s why it’s her favourite Restaurant! Enjoy the weekend!


Not just the refund but the service

“Hi, just a huge thank you for the amazing service I have received from mytax not just because I got a refund but because of the service I have received on my first contact very helpful and will definitely tell my friends to use mytax. Regards Judith “

Very Satisfied

“Thank you heaps for your quick services, you were very responsive and clear.

Thanks as well for the statement, it shows the full transaction and I was very satisfied after reading it, and wow!!, $969 later, I`m happy with that result of receiving a return for my hard work, and input into the NZ economy.

Kia Ora


Great Experience

“Thank you so much. Yes been a great experience.  I will be sure to pass you onto all I know

in glowing terms.  You have all been straight up and easy to talk to and deal with. Prompt in your services,

in all respects.

Kind Regards


Exceptional Service


Thanks so much!  I will enjoy spending lol.

Just like to say, that the service you provide is exceptional.  You kept me informed every step of the way – WELL DONE!!!

Regards, Tania”

Total professionalism

“Thank you very much, I am so pleased I chose your company for my tax return.Excellent communication, total professionalism. I will have no hesitation in recommending you to any of my colleagues . Regards, Colin”

Happy client

“Thank yous very much… I wish I had been using your guys service for the last 7 years instead of that other company. But the main thing is I will be asking for your guys services from now on for future references. Thank yous again. Very much appreciated happy client right here… Smiley face!!! Shannon”

Getting back some goodies

“Thank you Mytax for the awesome refund. I wouldn’t be able to do this myself. I do appreciate your efforts trying to get me back some goodies. Again, Thank you kindly, Vaine.”

No worries

“Thank you for your help and to everyone at my tax.  So much easier to leave it in your capable hands and takes the worry off having to fill in forms.  Thanks again, Mary”

Nothing short of outstanding

“I know you guys have been advertising heaps and all that and this is what you do, but from friends of ours and ourselves your service has been nothing short of outstanding.

Thanks and we’ll converse again next year,



Life becomes so easy

“Thank you.  Your service is truly appreciated.  Life becomes so easy when little things are taken care of.

Have got the refunds at the right time too.  Our daughter and son in law are with us for a holiday and we are going to the South Islands next week. This is truly a bonus.

Love always.


So simple

“Thank you. It is such a simple process. Someone who is not a native digital person, I surprised myself when I received my refund. So simple. No papers to look for. Just fill in the requirements. I now have confidence to help my husband and anyone else.

Thank you again.

Rina “

Life Savers

“Just want to thank you MY TAX. You guys are life savers. This cheque could not come at a better time. Thank you so much.

With Regards

Good timing

“Thank you so much. This is coming just at the right time and you guys were absolutely awesome in sorting this return out for me.

Have a great day and all the best until the next tax return.

Regards, Gerhardus”

Thank you for your efficiency

“Thank you for your efficiency and keeping informed at regular intervals. I will continue to use you and promote My Tax to my friends and colleagues.



Incredible Service

“Thanks for the assistance. What an incredible service you people run. I had not even closed your site before the text message came through to confirm and now a text to say I am not due a refund. Well done. You would be the first and the only business I have dealt with who makes everything so easy and efficient at the same time. I would like to congratulate you all and would have no hesitation in recommending you to anybody who requires your service.

Kind Regards



Had no idea

“Hi Team,

Can’t believe how efficient you all are and that I was owed money. I had no idea about it all.

Many thanks.


Refund Rescue

“Hi MyTax… Thanks sooo much for the refund rescue… Very awesome and swift service….

I have recommended you to 2 of my friends who also have refunds pending.

Yay… For MyTax..!!!


Christmas in June

“FANtastic.. How wonderful! I cant wait!!! I didn’t even think about a refund.  It’s like Christmas has come in June!! Thank you.

Oh my goodness

“Oh my goodness!!  That was so not what I expected!  Thanks so much for all your work.  What a great result.  I will be putting my return in with you guys again next year.

Thanks so much again.

Kind regards



“A word of thanks hardly seems to be adequate, there was a lump in my throat when I read the text message last night.

If customer satisfaction is part of what gives you a buzz at work, well you hit the jackpot with me!

Once again my heartfelt thanks.

Kind Regards


Wow!!! Amazing!


You guys are amazing!

I’ve told some friends and will be telling more

Have a great day I know I am  :  )

cheers – Russ”

Awesomely Efficient!

“WOOOHOOO! Gosh you guys are awesomely efficient!

Thank you so much.. I didn’t think I had anything… Why I waited so long to sign up with you guys I have noooooo idea lol



No hassles

“Good morning, and it was very nice dealing with you guys without any hassles and everything went very smooth. I blindly recommend you guys for any taxation needs.

A big thanks for your help and support in this process.


Well Oiled Machine

“Great news on the refund – please give my thanks to the team, you’re a well oiled machine!

Sending some of my family and friends your way – hopefully they have a nice result like mine 🙂




“Many thanks.

Great service, great result, faultless communication. Feel free to use this as a testimonial!!



Never Fail to Impress

“Just wanted to thank you and all the MyTax team. You guys never fail to impress me with your speed and efficiency. You provide such a great service and you can all be proud of your selves. Keep up the outstanding work.
Thanks again,
Peter “

Speedy and Efficient as always

“Thanks – speedy and efficient, as always.    You make the whole process so easy and I really appreciate it.  Will get in touch again next year, and will recommend you to my friends.

Val “

Wonderful service since 2010

“I would like to thank you for the wonderful services that I have received from your company since 2010. If there was a grading schedule on your services, I would give your company a A+!!!!

You guys have always been courteous, helpful and friendly.



Reputation of being prompt and excellent

“Thank you ever so much. If you can please pass on my HUGE thanks to your team and you really do live up to your reputation of being prompt, excellent not only in service but communication wise on how you keep your customers up to date on a regular basis. I have already spread the word to my family on how fantastic you guys are



Effective Advertising

“Many thanks My Tax.

The TV advertisement is very effective and now here I am with you.

Great to learn more about My Tax .

Once again many thanks.

All the best and take care.



Super Quick Service

“Thank you so much, you are a real wiz kid, so fast and efficient, I will be telling everyone to sign up with My Tax if they want super quick service.
Have a great weekend.
Pam “

Guaranteed Customer!

Thank you sooooo much I was not expecting that amount!!
& I’ll always be using your/this service – guaranteed customer right here!!!
CHEERS, Vicki”

Wonderful Surprise


WOW!!! What a wonderful surprise and sooo fast to assess!

Thank you team@mytax as I really didn’t think I would ever get a refund and was just bored, heard your advertisement on the local radio and thought I’d give it a go.

Thank you soo very much!!


Certainly recommendable

“A brief note to thank you for getting my “tax refund” situation sorted. Much appreciated and no question about your efficiency.

Certainly recommendable.

Yours sincerely,


Best service EVER

“Thank you- fastest and best service I have EVER received from one if these tax returns companies.

I will recommend you to everyone.

Have a great day,

God bless.


Very Impressed

“Many thanks for your email.

I received a text message from you guys today saying that I have a refund coming my way.

I would like to thank you guys for your prompt and efficient services, I am very impressed and will be passing on to my friends and family how great you guys are.



I’m hooked

“I Just love this service, this is now my second round with you guys and I’m hooked – See you next round!! Kind regards, Irene”

Wow Brilliant!

“Hi, I just wanted to say wow, I never expected it to be so fast. What brilliant customer service. I will stick with you permanently, you are the best tax refund company ever. Wow thanks again. Rach.”

What you can achieve

“Thank you so much for all your help, I will certainly be advising my friends and colleague’s of what you can achieve by contacting MYTAX. Kind regards, Steven.”

Thank you so much

“Thank you so much for my tax refund. I have received it today and it really is a help to me. I will look forward to use your service in the future.
Best regards, Sieva”

Highly efficient

“Thank you very much. I think that you guys are highly efficient. I will recommend your company to all the people I know. Best Regards, Pablo”

So unexpected

“Thank you so much! This so unexpected! I think MyTax is awesome! Much appreciated! Karen “

Thanks for keeping me updated

“Thank you for all the good work you guys put into keeping me updated every year regarding my tax return. Thank you for your time. Cheers, Ella”

I can’t believe it!

“I can’t believe it! I was watching TV and saw something about checking tax rebates etc. Googled tax rebates and bam! This is what 5 minutes of online work got me! Thank you so much! Have an awesome day! Tawera (Venus)”

Enjoyed the Service

“I have enjoyed the service and the pro-activity. Thanks for your assistance in managing my tax returns. Cheers, Serge”

Spreading the word

“Let me thank you – and I definitely will be spreading the word by telling my family and friends of “My story” and how I am now Linked with   Mauri”

So grateful

“Thank you everyone at mytax  I am so grateful for the help – I can now relax and concentrate on paying off my personal loan and get my insurances updated.

I am impressed with the prompt response and outcome – I never expected this, so once again thank you one and all.

I’m definitely on your books. Elizabeth”

Customer service at its very best

“Thank you so much for the prompt service you and your firm have provided for me. Customer service at its very best. Thank you! Lonetona”

Great service

“Thank you so much for such a great service you guys are providing for NZ people especially for my family every year. If I am to recommend your company to anyone I would. Have a great day and for the weekend too. Fane”

Amazing Speed

“I am amazed at the speed that your company works, well done!  I am also very happy with the refund due to me! Kind regards, Merete”

Very impressed

“Thank you so very much! I am very impressed with your service. This is money I may have missed out on so I’m very glad I finally did something about it. Kind regards, Averil”


“Thank you so much for your prompt attention to my tax refund, so over joyed. We are going to have Christmas this year with this money, thank you so much. And Merry Xmas to you all. And I will use your services again. Warmest regards, Florence”

Fast, efficient and very professional

“Many thanks for your very fast  and efficient service.  The correspondence that I received  from your work colleague was outstanding and very professional.

I would and will recommend your service to others I know who are thinking of filing a tax return. Kind regards, Neill”

Perfect Timing for Christmas!!!

“Eeek that’s awesome! So exciting and perfect timing for Christmas! Exactly what I needed to hear right now 🙂 thank you thank you thank you! What a lovely surprise!

Merry Christmas and happy new year! 😉 Rebecca”

The Right Tax Agent

“Oh, wow! Thank you very much! It is amazing! I didn’t expect such amount at all. I have chosen the right tax agent!!

I will recommend you to my friends, Satsuki”

Prompt and Efficient

“I have to say I’m really impressed with the prompt manner in which you have expedited my request and also in which you have responded to my messages.  It reflects well on both you and your organisation, Gary”


“Just a quick email to say a big thank you for all of your help and your prompt efficient service. I have now received my refund (WOW) and will highly recommend you to others. Have a great day and once again many thanks, Iona van der Pasch”

Not Expected

“Thank you so much. This was not expected! You and the other staff at My Tax have been awesome, thanks so much. These days its hard to find good service anywhere :), Tina”

Like Winning the Lotto

“Many thanks for your email 🙂 I look forward to my tax refund 🙂 I never thought I would be getting that amount!!  One of my friends on Face book had liked your page so I thought I would do the same!! I am a single person and struggle financially so this is like winning the lotto!! Many thanks, Lorraine :)”


Efforts and Expertise

“I would like to thank you for what your team have done. I don’t think I would have able to get that money/refund without your efforts and expertise. For sure your team will be doing my next tax refunds. Regards, Van.”

Thank you text message

“Thank u so much for your contact as other places in past have been awful, you guys do a great job and are a credit to your profession. Thanky ou for your help 🙂 Rayna”

Taking the hard work out of tax refunds

“You guys are amazing. Thank you a heap for taking the hard work out of going through IRD. You guys are so easy, and I wish I had of used you when  I first started claiming tax back! Thank you soo much for your help !! Awhina”

Fully informed every step of the way

“I would just like to convey to you my appreciation of the way in which you (and your team) have dealt with my tax return. I have been fully informed every step of the way, and have received money that I didn’t know was owing. Many thanks, Maya.”

More than pleased

“This is a huge and most welcomed moment! Thank you for your service and ultimately for making this pay-out happen!

We have been more than pleased with your excellent service and great communication throughout the process. Looking back, I am so happy for having seen you advertisement! We look forward to being in contact again for the next tax submission. Kind regards, Marc.”

Wonderful Service

“I have received my tax refund and would like to thank all staff for the wonderful service I received from you all. I sure will be telling my work mates and friends about your company and what good service you give.Thanks again and look forward to hearing from you next year. Kind Regards, Margaret.”

Easy, Fast, Friendly and Convenient

“I have just received a text confirming the refund amount.  Thank you so much for the help. It was such an easy, fast, friendly, & convenient service.  Will definitely recommend it to friends & relatives! Regards, D. Chandra”

Saved so much time

“Just want to say many thanks for the efficient service you are providing for so many people, and on behalf of my husband and myself we say thank you, this has saved us so much time and has given us back what we did not know we had or could have claimed. Thank You.”

Saved so much time
"Just want to say many thanks for the efficient service you are providing for so many people, and on behalf of my husband and myself we say thank you, this has saved us so much time and has given us back what we did not know we had or could have claimed. Thank You."
Date published: 06/01/2013
5 / 5 stars

Easy tax refunds

“Just confirming I got my Tax refund in my account already, thanks for everything. You guys made everything simple, easy and very efficient Also always email me to update everything. Thank you so much. Cheers, Kong”


“Many thanks for your excellent service. I have been impressed with your communication, at no time was I left wondering what was happening!

I am chuffed that I received a refund! Regards to you all.”

"Many thanks for your excellent service. I have been impressed with your communication, at no time was I left wondering what was happening! I am chuffed that I received a refund! Regards to you all."
MyTax Tax Refund
Date published: 06/27/2013
5 / 5 stars

Really, really excellent customer service

“That is amazeballs! Thank you for the great communication and speedy tax refund. Really, really excellent customer service too.

Thank you again and have an amazing year 🙂 Gizela”

"That is amazeballs! Thank you for the great communication and speedy tax refund. Really, really excellent customer service too. Thank you again and have an amazing year 🙂 See you for the next tax refund! Yours in health"
MyTax Tax Refund
Date published: 06/27/2013
5 / 5 stars


"I just wanted to say thank you very much to for processing my refund in a very fast and efficient manner. It has been the easiest Tax Refund process that I have been through. The bonus of getting flybuys points was wonderful. Thankyou once again"
IRD Tax Refund
Date published: 06/26/2013
5 / 5 stars

Appreciate the hard work

"Just received my refund Friday just gone. Thank you so much. I really do appreciate it as well as the hard work that you had done in order for me to get it. I will be using 'My Tax' this time next year and look forward to dealing with you and the rest of the 'My Tax' team. Take care and keep up the good work. Kind regards"
IRD Tax Refund
Date published: 06/26/2013
5 / 5 stars

No hassle

"Thank you for a prompt, friendly service. You have taken the hassle and scare factor out of the equation when it comes to tax time. Regards"
IRD Tax Refund
Date published: 06/25/2013
4.5 / 5 stars

Thanks heaps

"Thanks heaps, you guys are really helpful and I will definitely be recommending you to others – NOT just because I got a refund but it’s your keeping me in the loop, your friendly emails and timely responses. Great job! Kind regards"
IRD Tax Refund
Date published: 06/25/2013
5 / 5 stars

Easy to use

"Awesome thank you so so so much! You guys are amazing to work with and heaps easier than "woohoo". Highly recommend you to all my study friends. 🙂 Yours, Caitlyn."
IRD Tax Refund
Date published: 06/24/2013
5 / 5 stars

Thanks a million

"Thanks a lot guys, you have been very helpful and I will definatly be using you guys again next year! Thanks a million, Hannah"
IRD Tax Refund
Date published: 06/24/2013
4.5 / 5 stars

Thanks Team!

"Thank you, the refund has been received all and well. I appreciate the quick efficient work and excellent communication from everyone over the course of this refund. Thanks team! All the best, Cody."
IRD Tax Refund
Date published: 06/24/2013
4 / 5 stars

Great news!

“That’s great news!

Thanks for the update and for your efficiency. I’m pleased I chose to process my tax refund and as such will likely use you guys again in the future. Thanks, Amy.”

Nice Surprise

“Thanks for that a nice surprise.

The service that My Tax offers is really fantastic I could not believe how promptly my case was dealt with. Once again thanks for a nice surprise. Cynthia”


“Wow – thank you! I would just like to say that I appreciate the no hassle, and quick refund process.  I will certainly be back next year! Regards, Kerry”


Exceptional Service

Exceptional Service
Thank you, I have to say you service is exceptional. Your communication and speed of processing is exceptional. Thanks & regards,
Written by: Diane
Tax Refund
Date published: 04/17/2013
5 / 5 stars

Most Impressed

Most Impressed
Thanks very much, I have been most impressed with your level of communication and efficiency. Am very glad I chose you guys, which is really just due to your radio and tv advertising. I heard and saw ads on both within 1 day and it got me wondering. Have a good day. Regards,
Written by: Julie
Tax Refund
Date published: 04/11/2013
5 / 5 stars

Mytax miracle workers

Mytax miracle workers
I can now confirm the payment is in my account. May I say how pleased I am with your service, I knew IRD owed me money but in spite of requesting a Personal Tax Summary from them on a number of occasions they never sent me anything. Quite frankly, I had almost given up until I heard your ad on the radio. Five working days through MyTax is a miracle compared to what it would have taken in dealing with IRD direct. Thanks again,
Written by: Richard
Tax Refund
Date published: 04/10/2013
4.5 / 5 stars

A total breeze

Thank you so much for doing this and keeping me so well informed on what is going on. People get apprehensive when dealing with ‘tax’ places online, but I have to say – this has been a total breeze so please pass on my gratitude!
Tax Refund
Date published: 04/08/2013
4.8 / 5 stars

Prompt and stress free

Prompt and stress free
That is marvellous news. Thank you so much for an incredibly prompt and stress free experience with your company. Have a super long weekend. Best,
Written by: Jaqueline
Tax Refund
Date published: 04/01/2013
5 / 5 stars

Easy to get a refund

Easy to get a refund

Thank you so much, you guys are wonderful, I will tell everyone how easy it is to get a refund and how easy it is to apply. Have a great weekend, I hope you’re not working.


Written by: Lee-Ann
Tax Refund
Date published: 03/22/2013
5 / 5 stars

Excellent Service and Information

Thank you very much for your prompt reply and excellent clarification of my queries. I have no further questions but would just like to thank you for the excellent service and information you have provided me with. I look forward to receiving my tax refund and dealing with you in the future.
Tax Refund
Date published: 03/18/2013
5 / 5 stars

Simple and Easy

Simple and Easy
Thank you very much. Everything is just simple and easy, will recommend to my family too. Monica.
Written by: Monica
Tax Refund
Date published: 03/15/2013
4.5 / 5 stars

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