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The winner of the Canstar Blue Consumer Satisfaction Award – Personal Tax Agent for 2016 is MyTax with a near perfect score of 5-star ratings across the board.

MyTax, an IRD approved tax-agent, was the only agent to receive a 5-star score from consumers for overall satisfaction with the provider, says George.

“MyTax work through e-file meaning that all applications can be completed and sent to the IRD online, without any hassle for the consumer. They pride themselves on fast feedback and outstanding communication, understandingly so as their consumers rated them full points for customer service.

“MyTax is also the only online tax refund service in New Zealand to offer Fly Buys. Customers can collect 1 point for every $20 they spend in fees.”

When it comes to their tax refund provider, consumers are driven by value for money, in terms of is it worth what they paid for the service (36%), ease of application (21%) and the quality of advice provided (15%).

Ratings of NZ online tax refund agents 2016