Tax Refund FAQs

Why Us?
MyTax.co.nz is New Zealand’s easiest, fastest, and safest way to check if you’re owed a tax refund. We do all the work, we will check if you’re owed any money from the previous 5 years and communicate with the IRD to make it all happen.

How does it work?
MyTax.co.nz is a New Zealand IRD approved tax agent. This means if you have earned wages or a salary in New Zealand at any time in the last 5 years we are able to check if you are owed a tax refund using our accounting systems which are linked to the IRD. Many thousands of New Zealanders overpay tax every year - it’s our job to get it back for you!

How long will it take to get my tax refund?
For any application submitted through our website, MyTax.co.nz we aim to have a refund result for you within approximately 15 working days. This time can be slightly faster or longer depending on the load at Inland Revenue. Inland Revenue usually take 4 - 10 days to payout your refund and we will pay your refund to you once it has been received and processed.

When is the best time to apply to see if I'm eligible for a tax refund?
Now! The sooner the better. We can only check the last 5 years. If you wait until after 31 March you will lose the earliest year’s refund.

Is my information safe?
Absolutely, as practicing tax agents we are strictly confidential and are bound by the Privacy Act 1993 to protect your information. We will never disclose your information without your express written consent. Our website uses the same technology as internet banking, meaning your information is secure.

What if I have to pay tax?
With MyTax.co.nz you won’t be assessed for tax to pay as we only file for a tax assessment if a tax refund is due.

What does it cost?
We have a no refund - no charge policy”, therefore if you don’t get a refund we won’t charge you a cent. A tax preparation and filing fee of 15%* will apply to each year with a tax refund with a minimum fee of $20 and a maximum fee of $500. We will take this fee directly out of your refund. (* The cheapest rate around). If we are required to complete an IR3 tax return (for withholding payments and non-residency) we will charge a minimum of $99 + 15% of the total refund for that year. Electronic verifications for Drivers Licenses incur a fee of $3 per attempt. Cheque cancellation incurs a fee of $35. If you wish your refund to paid as a cheque it will incur a fee of $2.

What if I already have a tax agent?
No problem. MyTax.co.nz will simply become your new tax agent if you choose to use our service.

What are the terms and conditions?
click here to view the terms and conditions for your tax refund